Scheduling, dispatch, billing, and payments — one connected system, built for interpreting.
However your agency works — by setting, by service, or by the languages you cover.
Schedule jobs, broadcast to the right interpreters, calculate billing, invoice clients, and pay your team — all in one place. Built inside a working interpreting agency, for the way agencies actually work.
IMP runs the entire interpreting workflow — dispatch, scheduling, billing, invoicing, interpreter pay, and an AI front desk — so your team stops jumping between spreadsheets and disconnected tools. Six of fourteen modules below; the rest are one click away.
Broadcast a job to the full network or a custom roster your agency builds and saves. IMP ranks qualified interpreters by language, certification, proximity, and availability, conflict detection blocks double-bookings before they happen, and auto-rebroadcast keeps unfilled jobs moving until someone accepts. Flip on auto-confirmation and the first qualified accept books the job on the spot.
A month-view calendar with recurring appointments, full timezone handling, and configurable buffer times that stop the same interpreter from being booked twice.
Set rates per account and per language — with rounding rules, tiered hour thresholds, cancellation policies, rush rates, and after-hours surcharges. Charges calculate automatically when a job is completed.
Batch-generate branded invoices by account and date range and sync them to QuickBooks. Collect payment through Stripe or IMP's own built-in in-platform payments — void and reissue without breaking your books.
An AI answers your phone, takes interpreter requests in plain conversation, and drops a drafted job into your queue — urgent calls escalate to your staff by text. Part of the Premium plan.
Live translation for spoken conversations — speech to speech, captions, or text — in 25+ languages, right inside IMP. Included in Standard.
Every role gets exactly what it needs — and nothing it doesn't.
Dashboard stats, job management, broadcasting, invoicing, reports, and full agency settings — run the agency without leaving the screen.
Accept jobs, set availability, track earnings, finish required training, and get directions to the appointment — from a phone or a laptop.
Clients view their invoices, pay online, request interpreters, and review their full job history without emailing your coordinators.
The same platform adapts to the rules and rhythms of each vertical.
Privacy-conscious scheduling for medical appointments, telehealth, and patient communication.
Court, deposition, and immigration interpreting with certified-interpreter tracking.
School districts, IEP meetings, parent-teacher conferences, and privacy-conscious workflows.
Federal, state, and local agencies that need reliable multilingual access on the record.
Claims processing, policyholder communication, and adjuster appointments.
Corporate meetings, HR onboarding, and multilingual workforce communication.
IMP was built inside Frederick Interpreting Agency — a Deaf-owned, working interpreting agency, not a software company guessing at the work from the outside.
Every workflow exists because we needed it ourselves: no generic scheduler bent to fit interpreting, no marketplace competing with you for jobs. Just the operations software we wished we'd had.
Enter the appointment, language pair, delivery method, and location. A billing estimate appears as you type.
IMP offers the job to qualified interpreters, ranked by proximity, availability, and certification, and rebroadcasts until it's filled.
Confirm from the interpreters who accepted. Enter the actual times and billing finalizes itself.
Batch invoices to QuickBooks, collect through Stripe, and track everything from the dashboard.
Standard runs the whole agency — scheduling, broadcasting, billing, portals, and live AI translation — with 250 jobs a month included. Premium adds the AI Receptionist, AI Intake, and AI Customer Support for your clients and interpreters for $99/mo, dedicated phone line included. Unlimited interpreters on both; annual plans include hands-on onboarding and full migration.
See Pricing Details →Book a personalized demo and we'll walk through scheduling, broadcasting, and billing with your real workflow. No commitment, no credit card.