IMP ensures the right medical interpreter is matched, dispatched, and confirmed for every appointment — with HIPAA compliance built into the platform, not bolted on.
From emergency rooms to psychiatric evaluations, interpreters bridge the gap between providers and patients. IMP handles scheduling across all healthcare contexts.
Inpatient, outpatient, ED, surgical, and discharge appointments across multiple departments and locations.
Primary care, specialty clinics, dental, ophthalmology, and pediatrics with recurring appointment support.
Video and phone interpreting for telehealth visits. Interpreter joins the call via VRI or OPI delivery methods.
Psychiatric evaluations, therapy sessions, and crisis interventions requiring culturally sensitive interpreters.
Same-day and emergency requests dispatched through auto-rebroadcast when initial broadcasts go unfilled.
Discharge instructions, informed consent, patient education, and family meetings with certified medical interpreters.
Healthcare interpreting involves protected health information at every step. IMP addresses this at multiple levels: database isolation via Row Level Security, role-based access controls, credential masking, and HIPAA training modules embedded directly in the interpreter portal.
When a hospital asks your agency "how do you handle PHI?" — you don't scramble for documentation. You show them the platform.
When you broadcast a healthcare appointment, IMP filters by language, medical specialization, HIPAA certification, and delivery capability before any interpreter sees the job. No unqualified interpreters accepting jobs they shouldn't be on.
Proximity-based sorting means the closest qualified interpreter gets ranked first for onsite appointments. For VRI and OPI, the system prioritizes by availability and certification level.
A radiology appointment in Spanish? Only Spanish interpreters with medical specialization, HIPAA training, and onsite capability within range will see it. Everyone else is filtered out before the broadcast sends.
Healthcare accounts often have unique billing structures — per-department rate cards, minimum hour requirements, after-hours surcharges, cancellation policies tied to timing, and PO numbers on every job. IMP's rate card system handles all of it natively.
Batch-generate invoices by account and date range with department-specific line items, expense tracking for mileage and parking, and branded PDFs that match what hospital AP departments expect to receive.
Only medically qualified interpreters see healthcare jobs
Built-in training modules in the interpreter portal
PO numbers, department codes, patient consent flags
Weekly therapy, biweekly follow-ups, daily rounds
Google Maps + Apple Maps for hospital campus navigation
Unfilled urgent requests automatically rebroadcast
Frederick Interpreting Agency — the company behind IMP — provides interpreters to hospitals, clinics, and health systems across Maryland, DC, and Virginia. Every healthcare workflow in this platform was built from real operational experience.
We'll walk through HIPAA compliance, medical matching, department billing, and recurring scheduling — live.