When a policyholder can't explain what happened in their own language, claims get delayed, details get lost, and settlements suffer. IMP ensures the right interpreter is at every appointment.
From the initial report through settlement, insurance interpreting touches multiple stakeholders and locations. IMP handles the scheduling complexity across all of them.
First-party and third-party claims interviews where policyholders describe incidents, damages, and circumstances in their language.
On-site property inspections, vehicle assessments, and damage evaluations with non-English-speaking claimants.
Policy explanations, coverage discussions, renewal conversations, and benefit reviews with LEP policyholders.
Independent medical examinations (IMEs), workers' comp evaluations, and disability assessments for insurance claims.
Formal EUO proceedings where policyholders provide sworn testimony about their claims — requiring certified interpreters.
Remote claims calls, virtual adjuster meetings, and phone-based policyholder support across languages.
Insurance interpreting jobs are tied to specific claims. IMP's custom fields let you attach claim numbers, policy IDs, adjuster names, and claimant information to every job. Search by claim number to find all related appointments instantly.
An adjuster needs to know which interpreter handled claim #INS-2026-4412 last month. Search the claim number in IMP — every related job, interpreter, date, and billing record appears instantly.
Insurance companies often bill per-claim rather than per-account. Rate cards may differ by claim type — auto, property, workers' comp, liability. Cancellation policies may vary by carrier. IMP handles all of these configurations per account.
Claim Number, Policy ID, Adjuster Name, Claim Type, Claimant Info
Google Maps + Apple Maps for property inspections and adjuster visits
Match interpreters by language, proximity, and insurance specialization
Show claim type to interpreters, hide claimant personal details
Revenue, hours, and language demand breakdowns per insurance carrier
Carrier staff view invoices, request interpreters, and track job history
Frederick Interpreting Agency provides interpreters for insurance claims across the Mid-Atlantic region. The claim tracking, on-site dispatch, and carrier billing workflows in IMP were built from firsthand experience managing these high-detail assignments.
Claim tracking, carrier billing, on-site dispatch, and adjuster workflows — live in a demo.