Six configurable email templates with merge tags for dynamic content. Trigger on broadcast, confirm, cancel, complete, and invoice — automatically. Bring your own email provider.
Each template is fully editable with a rich text editor. Write your agency's voice into every notification. Templates fire automatically when the corresponding event happens — no manual sending required.
Sent to interpreters when a job is broadcasted. Includes job details, location, time, and a link to accept or decline in their portal.
Sent to the confirmed interpreter with full job details, location with map link, contact info, and any special instructions.
Sent to the assigned interpreter when a job is cancelled. Includes cancellation reason and any applicable cancellation pay info.
Sent after a job is marked complete. Can include pay summary, hours worked, and a thank-you from the agency.
Sent to the client when an invoice is generated and delivered. Includes invoice number, amount, due date, and payment link.
A flexible template for any other communication your agency needs — reminders, follow-ups, announcements, or policy updates.
Insert merge tags into any template and IMP replaces them with real data at send time. Interpreter name, job date, location, language, account name, invoice amount — everything is available as a tag.
Hi {{interpreter_name}},
A new job is available that matches your qualifications:
Account: {{account_name}}
Language: {{language_pair}}
Date: {{job_date}} at {{job_time}}
Location: {{job_location}}
Duration: {{job_duration}}
Log in to your portal to accept or decline this job.
IMP's email system is provider-agnostic. Connect whichever email delivery service your agency uses. Configure credentials once in Settings → Email and every notification goes through your provider automatically.
This means each agency instance can use its own sender domain, its own reputation, and its own deliverability infrastructure. No shared sending — your emails come from you.
Your agency's emails, your sender domain, your deliverability. IMP just handles the templates and triggers — you control the delivery.
Every notification IMP sends is logged with recipient, template type, timestamp, and delivery status. See the last 50 notifications at a glance and quickly spot any delivery failures.
Watch emails trigger automatically through the job lifecycle — live in a demo.