IMP manages video and phone interpreting with the same precision as onsite — delivery type filtering, timezone management, remote-specific rate cards, and no geographic limits on your interpreter pool.
Every job in IMP has a delivery type. Broadcasting filters interpreters by the delivery methods they support — so phone interpreters don't see video jobs and vice versa.
Video Remote Interpreting for telehealth appointments, virtual IEP meetings, remote depositions, and hybrid corporate meetings.
Scheduled + On-DemandOver-the-Phone Interpreting for urgent calls, follow-up appointments, insurance claims, and situations where video isn't needed.
Fastest Fill TimeIn-person appointments with location management, proximity matching, and navigation. Learn more about onsite
Proximity SortedRemote interpreting removes the geography constraint from interpreter matching. A Dari interpreter in California can serve a hospital in Maryland via video. A Mandarin interpreter in New York can handle an OPI call for an insurance company in Texas.
This means faster fill rates for rare languages, lower costs (no mileage), and access to interpreters who might be too far for onsite but perfect for remote.
Your client needs a Haitian Creole interpreter for a telehealth appointment tomorrow. You don't have anyone local — but you have three Haitian Creole interpreters in Florida who do VRI. Job filled in minutes.
Remote interpreting means interpreters and clients may be in different timezones. IMP handles this with a three-tier system: agency default timezone, per-account timezone override, and per-job timezone override. The interpreter always sees the job time in their local timezone.
Remote appointments often have different rate structures than onsite. VRI might be billed at a lower hourly rate but with shorter minimums. OPI might be billed per-minute with no minimum. IMP's rate cards support all of these configurations per account, per delivery type.
Remote jobs have higher fill potential because there's no geographic limit on who can accept. IMP's auto-rebroadcast ensures that if the first batch of interpreters doesn't respond, the job is automatically rebroadcast to a wider pool — without admin intervention.
Configure the rebroadcast interval and maximum attempts in Settings. The system keeps trying while you focus on other work.
Delivery type filtering, timezone management, and remote billing — live in your demo.