IMP replaces the spreadsheets, email chains, shared calendars, and disconnected tools that interpreting agencies outgrow. Scheduling, dispatch, billing, payments, and reporting — unified.
From the moment a job request comes in to the moment payment clears — every step happens inside IMP.
No switching between tools. No copy-pasting data. No manual handoffs. The job flows through IMP from start to finish — and every step is tracked in the audit log.
Most interpreting agencies cobble together a stack of disconnected tools: Google Sheets for the interpreter roster, Gmail for dispatch, Google Calendar for scheduling, Word for invoices, a separate billing system, and maybe a shared drive for documents.
IMP replaces all of it with a single, purpose-built platform. Your team logs into one place and has access to everything they need.
IMP isn't one interface with role-switching. It's three purpose-built portals, each designed for how that user actually works.
Your admin staff manages operations. Your interpreters accept jobs from their phone. Your clients pay invoices and request interpreters without calling your office. Three audiences, three portals, one platform.
IMP was built inside Frederick Interpreting Agency — a Deaf-owned company that manages 400+ interpreters across healthcare, legal, education, and government. Every workflow, every field, every automation in IMP was designed to solve a real problem we faced running our own agency.
That means no generic "service scheduling" features repurposed for interpreting. No marketplace model where the platform competes with your agency. No per-minute fees that grow as you grow. Just an operations platform built for how interpreting agencies actually work.
We'll walk through the full lifecycle — scheduling, dispatch, billing, and reporting — live in your demo.